We provide the following free and confidential services to people who have experienced violence, abuse and neglect.
- Aboriginal Domestic Violence Counselling Service
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The service works with Aboriginal women and families living in the who are experiencing domestic and family violence. The service identifies what support is required through an initial assessment and goal setting. Support is short term and can include advocacy, assistance with housing, court support, safety planning and referral to other specialist services.
Contact: 02 6620 2970
Location: 154 Laurel Avenue, Lismore NSW 2480
Hours: 8.30am-5.00pm Monday – Friday
Access Criteria:
Aboriginal women or women who have an Aboriginal partner or children and who live in the Richmond Network. Women with or without children are eligible for this service.
Referral:
Referrals can be made via the following channels:
Self-referral; Referral from Aboriginal specific agencies; Referrals from Government and appropriate Non-Government agencies; or Referrals from families (with permission from client). If the service has capacity the referral is allocated at the point of referral. Where there is no current capacity, other service options are recommended.
- Child Protection Counselling Service
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The Child Protection Counselling Service provides services to parents/carers/children where physical, emotional abuse, neglect or domestic violence has been confirmed by Family and Community Services.
Hours: 8.30am-5.00pm Monday – Friday
Access Criteria:
This service accepts referrals from Family and Community Services and the Joint Child Protection Response Program. There is no cost to this service. Other services may refer to the Child Protection Counselling Service in accordance with the Child Protection Counselling Service Standards and Guidelines.
Ballina
Phone: (02) 6620 6200 Fax: (02) 6686 0187
Ballina Community Health, 50 Fox Street, Ballina NSW, 2478, Australia
Byron Bay
Phone: (02) 6639 9400 Fax: (02) 6639 9410
54 Ewingsdale Road, Ewingsdale, NSW 2481, Australia
Grafton
Phone: (02) 6640 2402 Fax: (02) 6640 2422
Grafton Community Health, 184 Arthur Street, Grafton NSW 2460
Lismore
Phone: 02 6620 2970
154 Laurel Avenue, Lismore NSW 2480, Australia
Tweed Heads
Phone: (07) 5506 7540 Fax: (07) 5506 7510
The Tweed Hospital, Tweed Heads NSW 2485
- Domestic Violence Counselling Service
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The Domestic Violence Counselling Service provides an evidenced based counselling and advocacy service that will work towards ensuring the safety and wellbeing of victims of domestic violence and their children, while addressing the short and long term consequences of experiencing domestic violence.
Contact: This is a new service, and once commenced, contact details will be available here.
Hours: This is a new service, and once commenced, hours of operation will be available here.
Access Criteria: This is a new service, and once commenced, access criteria will be available here.
Referral: This is a new service, and once commenced, referral details will be available here.
- Joint Child Protection Response Program
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The Joint Child Protection Response Program (JCPRP) is an interagency partnership between NSW Health, NSW Family and Community Services (FACS) and the NSW Police Force to respond to the most serious cases of child abuse and neglect. This program, formerly known as the Joint Investigation Response Team (JIRT), operates across Northern NSW Local Health District.
Contact: Senior Health Clinician (02) 6683 5635
More information about the Joint Child Protection Response Program is available on the NSW Health website.
- New Street
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The New Street Service was established in 1998 by NSW Health. New Street is part of NSW Health’s child protection services and provides a specialised, early intervention, community-based service to address harmful sexual behaviours displayed by 10-17 year old young people who, for a range of reasons, have not been criminally prosecuted.
New Street Northern has been in operation since 2019, and provides education, consultation and clinical intervention across the Northern NSW Local Health District as part of our Integrated Prevention and Response to Violence, Abuse and Neglect service.
If you have concerns about a young person engaging in problematic or harmful sexual behaviour, please contact our office on 02 6629 4960 and speak to one of our clinicians.
You can read more information about New Street here.
- Out-of-Home Care Health Pathway
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The Out-of-Home Care Health Pathway provides assistance to children and young people to receive comprehensive health assessment and follow up at the time of entry to Out-of-Home Care. Referrals are received from Family and Community Services.
Phone: (02) 6603 0922
Email: NNSWLHD-OutofHomeCare@health.nsw.gov.au
More information about the Out-of-Home Care Health Pathway is available on the NSW Health website.
- Safe Wayz - Supporting Children
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Safe Wayz is a program supporting children under ten who have displayed problematic or harmful sexual behaviours, including their families and carers.
More information about the program is available here.
Phone: (02) 6620 2970
- Sexual Assault Service
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Our sexual assault service provides a 24-hour crisis response team for children, young people and adults who have experienced sexual assault, indecent assault, or attempted sexual assault.
We also provide counselling and forensic medical assessment and care immediately after sexual assault and in the following weeks and months.
We provide information and support for non-offending parents, carers, partners, siblings or family members of children or adults who have been affected by sexual assault.
We can also provide follow up support, advocacy and information about the legal process, and consultation and advice to professionals.
Children and young people must be referred through the Joint Child Protection Response Program (JCPRP). Adults can self-refer or be referred by police, medical staff or other services.
If you have a medical emergency, please present to your nearest hospital emergency department.
Contact us at: NNSWLHD-IPARVAN@health.nsw.gov.au or at one of the services in your local area listed here.
Referrals:
Referrals for children and young people requiring counselling must be referred through the Joint Child Protection Response Team. Adults can self-refer to this service, or be referred by Police, medical staff or other services.
Ballina
Phone: (02) 6620 6200 Fax: (02) 6686 0187
Ballina Community Health, 50 Fox Street, Ballina NSW, 2478, Australia
Byron Bay
Phone: (02) 6639 9400 Fax: (02) 6639 9410
54 Ewingsdale Road, Ewingsdale, NSW 2481, Australia
Grafton
Phone: (02) 6640 2402 Fax: (02) 6640 2422
Grafton Community Health, 184 Arthur Street, Grafton NSW 2460
Lismore
Phone: 02 6620 2970
154 Laurel Avenue, Lismore NSW 2480, Australia
Murwillumbah
Note: Appointments can be made by contacting Tweed Community Health on 07 5506 7540 and clients can be seen at Murwillumbah Community Health upon request.
Murwillumbah Community Health, 8-10 Nullum Street, Murwillumbah 2484
Tweed Heads
Phone: (07) 5506 7540 Fax: (07) 5506 7510
Tweed Heads Community Health, Tweed Heads NSW 2485